Fisher & Paykel is looking for a Design Development Manager to join their team remotely in Ontario, Canada.

The Role

Responsible for developing network relationships with top tier (key) specifiers, designers and architects that influences our brand, generating sales growth and delivers profitable growth in the short and long term. Delivers a world-class end to end customer experience across all key specifier, designer and architect touchpoints aligned to F&P/DCS brands.

You Will:

Strategy and Planning

• Responsible for the planning and execution of Marketing’s design development strategy with key specifiers, ensuring alignment with global imperatives and growth aspirations.
• Ensures the strategic plan is translated into executable actions that deliver to the strategy, resulting in increased product market share and profitable growth.
• Ensures disciplined and effective execution of those plans, including identified priority changes.
• Ensures appropriate stakeholder management approaches are taken to ensure highly effective cross-functional collaboration, including global supporting functions, to deliver to the needs of key specifiers.
• Provides regular reporting updates on key specifiers to the local and global Market Group.

Design Development

• Deeply understands key specifier community (kitchen/bathroom designers, interior designers and architects (both interior & landscape)) and their environmental influences. Keeps current on changes, competitor and customer trends and best practice that influence design development’s plans and key specifiers’ business.
• Manages and cultivates trusting partnerships with existing key specifiers that leverages F&P’s brand and growth.
• Ensures a seamless, brand aligned representation of F&P’s value proposition across all touch points of the key specifier community.
• Initiates, develops and attends designer network events and retail events at Experience Centres that strengthen existing, as well as create new specifier opportunities, by delivering a globally aligned representation of product and brand, cultivating a momentum of enthusiasm and pull for F&P’s brand, products and service.
• Delivers product training that is sufficiently technical but more tailored to business benefit and competitive advantage.
• Manages valued partnerships with external third party agencies as required.
• Formulates a monthly performance and metric scorecards for respective key specifiers.
• Ensures all activities of design development is performed in compliance with country, state, and federal regulations and, laws governing business.

Product & Brand Ambassador

• Ensures accuracy and completeness of F&P’s brand and product messaging are represented to all key specifiers (including design principles and objectives).
• Ensures accuracy, completeness and availability of product assets (including product descriptions, specifications, drawings, cabinet dimensions & clearances for feasibility, fit and safety requirements) for key specifiers.
• Acts as the design liaison for in-Market channel requirements.

You Have:

Minimum of 5 years’ experience in the appliance or building industry, in a design, project management or sales/marketing role. Working experience with interior/kitchen designers and architects. Proven experience at successfully developing strategic partnerships both externally and internally to deliver quality results.

Technical Skills

Commercial Acumen

Strong commercial understanding of industry, sales/marketing Comprehensive Architect/Design industry knowledge

Design

Strong creative & technical design skills. Ability to read floor plans and elevations. Ability to make recommendations on appliance selection, placement and configuration based on spatial and proportional characteristics of the kitchen, as well as design trends and principals.

Customer Relationship Management

Ability to develop and implement effective customer relationship management strategies. Deep understanding of the customer, uses insight to enhance customer experience.

Communication

Excellent communication skills – verbal and written communication skills are clear and concise.

Fisher & Paykel is an Equal Opportunity Employer.  Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.